Chișinău · Business Process Strategy

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Frostresultuconnct Process strategy practice

Services

Business process strategy services

Frostresultuconnct offers six services. Each has a purpose, a scope, a working method, and a defined set of deliverables. They are consulting services, not software products.

Compare engagement shapes Ask about a brief

FR-01

Operating process diagnostic

Purpose
Show how work currently moves, where it stalls, and who actually owns each decision.
Typical duration
Three to four weeks
Fits
Leadership teams who feel a stall but cannot yet brief a redesign.

Description

The diagnostic is a freeze-frame of one or two critical processes. We gather evidence from people who run the work, from artefacts, and from a small set of live cases. The output is a shared, evidenced account — not a gallery of opinions.

Scope

One primary process (for example order-to-cash, case handling, onboarding, or planning-to-delivery) plus its immediate interfaces. Broader enterprise mapping is a later architecture engagement.

Process

Intake and process selection; evidence interviews; case sampling; stall map; working session to test the findings; written diagnostic.

Deliverables

  • Current-path map with named waits and handovers
  • Ownership gaps and decision points
  • Priority issues ranked by operational impact
  • Recommended next engagement, if any

Related: Diagnostic Sprint · Engagement path

FR-02

Process architecture design

Purpose
Define the end-to-end path the organisation should run.
Typical duration
Eight to twelve weeks
Fits
Organisations that already agree the current path is insufficient.

Description

Architecture work turns a diagnostic into a target operating path: stages, interfaces, decision rights, and the minimum artefacts needed to keep the path visible. It is designed against roles you have, not a borrowed organigram.

Scope

One value stream or a tightly coupled pair of processes. Includes target map, ownership model, and interface contracts between teams.

Process

Reconfirm evidence; draft target stages; test with operators; lock decision rights; document interfaces; prepare the sequence for transition work.

Deliverables

  • Target process architecture
  • Owner and decision catalogue
  • Handover contracts between functions
  • Open issues that belong in governance, not in the map

FR-03

Handover and decision design

Purpose
Repair the points where work is dropped or frozen between teams.
Typical duration
Four to eight weeks
Fits
Functions that individually perform, yet jointly fail.

Description

Many stalls are not “inside” a team. They sit in the baton pass: incomplete context, duplicate approval, or a decision that has no home. This service designs those interfaces and the smallest decision rules that keep work moving.

Scope

Selected interfaces and decision points only. It does not redraw the entire enterprise unless commissioned as architecture.

Process

Interface sampling; exception catalogue; decision rights draft; trial on live cases; written handover standard.

Deliverables

  • Handover standard (what must travel with the work)
  • Decision matrix for the selected points
  • Exception path for cases that cannot follow the default

FR-04

Process governance framework

Purpose
Keep processes from drifting back into informal coordination.
Typical duration
Four to six weeks to install, then optional cadence
Fits
Organisations that have a map but no one who is allowed to change it.

Description

Governance is the operating rhythm around the path: who may change a stage, how exceptions are promoted into design, and how often owners review health. Without it, even a good architecture becomes folklore.

Scope

Owner roles, review cadence, change rules, and a light artefact set. Not a bureaucracy for its own sake.

Process

Role design; cadence proposal; trial review; adjustment; written framework. Ongoing cadence is offered separately.

Deliverables

  • Process owner charter
  • Cadence and agenda for reviews
  • Change and exception rules

Related: Governance Cadence

FR-05

Transition sequencing

Purpose
Move from the current path to the target path without stopping operations.
Typical duration
Tied to the architecture; often six to ten weeks
Fits
Teams that already have a target map and need an ordered move.

Description

A target that lands all at once will be ignored or will break live work. Sequencing splits the move into absorbable steps, with a back-out for each step that proves unstable.

Scope

The agreed target architecture and the operational calendar of the client. We do not sequence work we have not seen evidenced.

Process

Dependency map; step design; communication points; trial; adjust; handover of remaining steps to owners.

Deliverables

  • Sequenced transition plan
  • Step-level success checks
  • Owner checklist for the remaining move

FR-06

Process performance system

Purpose
Measure process health, not vanity volume.
Typical duration
Three to six weeks
Fits
Teams drowning in dashboards that still cannot see waits, rework, or ownership gaps.

Description

Once a path is named, a short set of measures can show whether it is healthy: time in wait, rework loops, decision ageing, and exceptions that never become design. We keep the set small so owners will actually use it.

Scope

Measures for one process architecture. We do not build enterprise BI platforms.

Process

Select signals; define definitions; source data that already exists where possible; trial a review; document the system.

Deliverables

  • Measure definitions and sources
  • Review view for process owners
  • Rules for acting on a red signal